Based on your description, the document can be opened correctly but a popup would be prompted about the 'Office Document Cache'. Please open Office Upload Center, check if any files are syncing or uploading. Then open Word document from the network drive. Check if the issue can be reproduced when Office Upload Center is opened. Jump to Delete Microsoft Office Document Cache - The first method to fix this error is to delete your Microsoft Office Document Cache manually. Aug 4, 2014 - What to do with Microsoft Office says that a problem occurred while accessing the Office Document Cache. How to fix this problem?

• Microsoft Office Document Cache Encountered A Problem And Needs To Be Repaired
• Microsoft Office Document Cache Error
• Microsoft Office Document Cache Repair

We upgraded everyone from Office 2010 to Office 2016 via 365 Business Premium licenses.I'm getting many users reporting the error 'Microsoft document cache has stopped working' when opening ANY file, local, network, etc. They can still open it and continue working, but it's annoying and I keep getting phone calls about it.I've tried deleting the document cache from the Upload Center, renaming the OfficeFileCache folder to force a new one, repairing Office, and re-installing Office, to no avail.

Office Upload Center 2013 Office Upload Center 2016 Office Upload Center 2010The Office Document Cache contains the files Office uses to make sure your changes are saved in the cloud. Sometimes when you use Office with other apps in the cloud, the apps fail to sync properly before you close Office and this can damage, or corrupt, your Office Document Cache. Usually, Office can repair damaged cache files. However, when a cloud app hasn't synced correctly, it can prevent Office from making the repairs. Notes:.This article discusses Office Document Cache issues that might occur when you’re using OneDrive. You may experience similar issues when using other apps. If you're using another cloud app, refer to that app's Help or product support information about fixing sync issues.If you're having OneDrive for Business issues, update your OneDrive sync client by following the guidance in.Fix the Office Document CacheWhen cache file corruption happens, your file will seem to be stuck in the Office Upload Center.

You'll see an alert in your status bar that says the Microsoft Office Document Cache encountered a problem, with a link to repair. When you click to repair, the Upload Center produces another error message, offering to back up your cache and create a new one for you. You may also see errors associated with the other cloud app you were using.

Microsoft Office Document Cache Encountered A Problem And Needs To Be Repaired

When you click Repair in the Upload Center error message, it fails again.To fix this problem, try manually deleting your Microsoft Office Document Cache. Deleting the cache isn't dangerous, and it might clear up the syncing problem.

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After you delete the cache, sync may happen automatically, or you may need to sync manually.Here's an overview of the process to delete your Microsoft Office Document cache:.Perform a clean boot: This step is necessary to make sure the cache files don't get loaded during startup. If they did, they would be locked and you couldn't delete them.

Important: You must have administrator rights on the computer before you can perform a clean boot.Delete cache files: Often, this step fixes the problem. Office typically repairs the document cache files if it detects problems.

Microsoft Office Document Cache Error

If the cache files are corrupt and irreparable, deleting them allows Office to repair itself by replacing the corrupt files.Reboot and sync: This step is when Office repairs the cache. After the cache is repaired, a sync operation should clear up any 'stuck' files.For details about performing these steps, see the following sections. Here's where you'll find out whether the problem is fixed. If document cache file corruption was the reason Office couldn't repair the document cache, the problem should resolve after Office is able to complete the repair and your cloud files are able to sync.First, reboot normally.

The steps for rebooting are also provided in the support article. See the section 'How to reset the computer to start normally after clean boot troubleshooting'. Find your Windows version in that section, and follow the appropriate steps.After you've rebooted, it's time to sync your OneDrive files. Steps for syncing OneDrive for Business are provided in the article.

Microsoft Office Document Cache Repair

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